Website Terms of Use

Conditional use of this website

Your use of this website is subject to these Terms of Website Use, and by using the website you show your agreement to such terms. If you do not accept our terms, please do not use the website. We may revise these terms of use at any time by amending this page. If you have any concerns about material which appears on our website, please contact This email address is being protected from spambots. You need JavaScript enabled to view it..

About us

TThis website is operated by PBIP Solicitors Ltd of The Beehive, Beehive Ring Road, Gatwick, RH6 0PA. Palmer Biggs IP, Solicitors is a trading name of PBIP Solicitors Ltd, a company registered in England and Wales (Company number 05981609). Regulated by the Solicitors Regulation Authority, SRA ID: 447841.

Accessing our website

Access to our website is permitted on a temporary basis. We reserve the right to withdraw or amend the service we provide on our website without notice. We will not be liable if for any reason our website is unavailable at any time. You are responsible for making all arrangements necessary for you to have access to our website.

Intellectual property rights

We own, or license from third parties, all intellectual property rights in our website content. Those works are protected by the law of copyright, trade marks and other applicable laws and treaties around the world. All such rights are reserved where relevant. When using our website, you must comply with the provisions of our Copyright Statement.

Waiver of liability

The material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, and in consideration of us allowing use of this website, we, any of our associated companies, and any other third parties connected to us hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our website or in connection with the use, inability to use, or results of the use of our website, any websites linked to it and any materials posted on it, including, without limitation any liability for loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
  • Any reliance placed on our website materials by any visitor to our website, or by anyone who may be informed of any of its contents.
  • Any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it.

This does not affect our liability for death or personal injury arising from our negligence, liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Privacy policy / ownership of material you send

We process information about you in accordance with our Privacy Policy. By using our website, you consent to such processing and warrant that all data provided by you is accurate. Further, and subject to the Privacy Policy, any material you sent to this website will be deemed non-confidential and non-proprietary, and we shall be entitled to use such material in whole or in part without compensation to you. You may only send materials to us if you are the original author of such material and/or you have the necessary rights to use that material and license us to use it as necessary.

Viruses, hacking and other offences

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack. A breach of this clause would be a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and your right to use our website will cease immediately.


You may link to our home page, provided it is in a fair and legal manner, and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. If you wish to make any use of material on our website other than that set out above, please address your request to This email address is being protected from spambots. You need JavaScript enabled to view it..

Where our website contains links to third party websites and/or resources, we have no control over the contents of those sites or resources, and you agree that we accept no responsibility for them or for any loss or damage that may arise from your use of them. Further, these links are provided for information only purposes.


A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is usually a small piece of data sent from a website and stored in a user's web browser while a user is browsing a website. A cookie contains a unique reference number for your browser; there is no information in the cookie that can identify you.

Google Analytics

Each unique browser that visits a page on our site is provided with a unique ID via the __utma cookie. For example… if a person uses our website using both Firefox and Internet Explorer, the Analytics reports would track this activity under two unique visitors. This means we can better understand what browsers visitors to the site are using and continue to develop and improve the site accordingly.

__utmb & __utmc
These cookies are used to show us how long each visitor to the site has been on the site and can help us configure our server correctly so we can handle the traffic coming to the site.

We use this cookie to find out where visitors to the site have come from i.e from a Google search, or a link from another website. This helps us make sure the website is being found correctly.


Our twitter feed sets up a cookie using the OAuth platform. The OAuth platform is an open protocol to allow secure API authorization in a simple and standard method from desktop and web applications.

You can instruct your browser, by editing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit, doing this may reduce your browsing quality and some features of the site may not function properly.

Jurisdiction and applicable law

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our website. These terms of use are governed by English law.

Privacy Policy

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. For the purpose of the Data Protection Act 1998 (the ‘Act’), the data controller is Palmer Biggs IP, Solicitors of The Beehive, Beehive Ring Road, Gatwick, RH6 0PA. Comments and requests regarding this Privacy Policy should be addressed to This email address is being protected from spambots. You need JavaScript enabled to view it.

Information - general

The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; you agree that any transmission is at your own risk.

We may collect and process data concerning you, including but not limited to: information concerning your website visit; information from any forms completed on our website; a record of any correspondence and/or details of transactions between us; and information in any questionnaires / surveys which have been completed.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential.

Our website may contain links to and from third party websites. These websites will have their own privacy policies for which we do not accept any responsibility or liability. You are responsible for checking the policies of third party websites before you submit any personal data to them.

IP addresses and cookies

In addition to information such as your IP address, operating system and browser type, we may obtain information via the use of ‘cookie’ (stored on your PC’s hard drive). Cookies can help us to: recognise you when you return to our website; store information about your preferences, and allow us to customise your website visit; help in estimating our audience size and usage patterns; and generally help us improve our website and deliver a better and more personalised service. Most browsers allow you to refuse to accept cookies provided you activate the appropriate browser setting for this (however, this may affect your access to our website).

Uses of information

In addition to the above, we can use information held about you to:

  • Communicate with you; and to provide you with information and services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • Allow you to participate in interactive features of our service, when you choose to do so.
  • Notify you about changes to our service.
  • Carry out our obligations arising from any contracts entered into between you and us.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these. You have the right to ask us not to process your personal data for marketing purposes. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data or simply contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. Alternatively, please let us know if you would simply prefer the mode of contact to change (e.g. by email rather than post).

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets. For example, if all or substantially all of our assets are acquired by a third party, any personal data held by us will be one of the assets transferred in a sale or disclose to the prospective buyer.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or in order to enforce or apply our Terms of Website Use and other agreements; or to protect the rights, property, or safety of Palmer Biggs IP, Solicitors, our clients, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection, prevention of money laundering, and credit risk reduction.
  • In the event that a third party claims that any material posted or uploaded by you to our website constitutes a violation of their intellectual property rights, or of their right to privacy.

Palmer Biggs IP, Solicitors is the trading name of PBIP Solicitors Ltd, a company registered in England and Wales (company number 05981609). Authorised and regulated by the Solicitors Regulation Authority. Registered Office: The Beehive, Beehive Ring Road, Gatwick, RH6 0PA.

Copyright Statement

Unless otherwise specified, all material on this website is copyright © 2006-2018 PBIP Solicitors Ltd (t/a Palmer Biggs IP, Solicitors).

You may print off one copy; you may download extracts, of any page(s) from our website for your personal reference; and you may draw the attention of others within your organisation to material posted on our website.

Save as permitted above:

You must not modify paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You may not copy, distribute, sell, publish, display, transmit, reproduce or decompile any part of the material by any means (electronic or not), or for any purpose include it in any derivative works.

You must not use any part of the materials on our website for commercial purposes without first obtaining a licence to do so from us, or our licensors. Where a licence is granted, our status (and that of any identified contributors) as the authors of material on our website must always be acknowledged as a moral right.

If you print off, copy, download, modify or use any part of our website in breach of these terms of use, your right to use our website in any manner whatsoever will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

All rights are otherwise reserved.

Palmer Biggs IP, Solicitors is the trading name of PB Legal Ltd, a company registered in England and Wales (company number 05981609). Authorised and regulated by the Solicitors Regulation Authority. Registered Office: The Beehive, Beehive Ring Road, Gatwick, RH6 0PA.

Complaints handling procedure

We want to give clients the best possible service. However, if at any point they become unhappy or concerned about the service we have provided then they should inform us immediately, so that we can do our best to resolve the problem.

If a client would like to make a formal complaint, then they can request a copy of our full complaints procedure. Making a complaint will not affect how we handle their case. What to do if we cannot resolve a client’s complaint.

The Legal Ombudsman can help our client if we are unable to resolve their complaint ourselves. They will look at the client’s complaint independently and it will not affect how we handle their case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that the client has tried to resolve their complaint with us first. If they have, then they must take their complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to their complaint and
  • No more than six years from the date of act/omission; or
  • No more than three years from when the client should reasonably have known there was cause for complaint.

If the client would like more information about the Legal Ombudsman, they may contact them.

Contact details

This email address is being protected from spambots. You need JavaScript enabled to view it.

Call: 0300 555 0333 between 9.00 to 17.00.

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

The Solicitors Regulation Authority can help if a complaint is about our behaviour (such as acting dishonesty, or treating you unfairly because of your age, gender, disability, ethnic background, or other characteristic).

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.